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Sapphire & Core LLC.
18 ABC Road, West Street Ph. 123-1234567 Post Code 12345
March 16, 2014
Sam Corst
Friends & Company Ltd.
18 ABC Road, West Street,
Post Code 12345
Dear Mr. Corst:
Subject: March 15 letter about Damaged Order
We have receiver you letter on March 15 about your order, which is damaged, we also received damaged sample that you sent with your letter we are extremely sorry for damaged samples. we are not able to comment on what kind of damage is with samples until our quality team do check. we request you wait for 2-3 days for quality check up to be done.
We are sorry for inconvenience caused to your production process.I am personally taking interest in this matter and try to resolve issue. for temporary to start your production and avoid loss we are sending you 50 sample of your product, we will replace the product after quality check is done.
We will make sure such thing will not happen in the future and hope this inconvenience cause to you will not affect our business relation. if you have any question you can contact us on this number 321-98765432 or mail us at support@sce.net
Yours sincerely,
Ruby Marshal
Customer Relation Manager
